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A 1-Day Workshop on

From Difficult Conversations to Successful Collaboration


1 Day (9 am to 5 pm)

Course Fee

S$580.00 (exclusive of GST)

Course Overview, Outline and Key Takeways

In sales and in the office, we are constantly faced with rejections, objections and having to deliver bad news sometimes to our clients and stakeholders. Whether it is a rejection of our opinions or reasons, it is often a difficult task which leads to an unpleasant outcome.

In this power-packed workshop, you will gain insights on how to better manage difficult conversations and see situations like these as just a temporary ”No”, which will result in a future ”Yes”. You will also learn some quick tips and a step-by-step approach to deliver bad news and turn rejections and difficult conversations into acceptance and agreement.

  • Learn the 5-step approach to turn sceptics into advocates.
  • Be equipped with power phrases to package bad news in the written and spoken form.
  • Know how to manage demanding requests from clients without having to escalate them.
  • Awareness and Reflection
  •  Introduction of ASSERT© Toolkit
  • Awareness
  • Strategies to Manage Conflict
  • Stress Management
  • Establish A Positive Outcome
  • Rapport Building
  • Time-Out
  • Application of Learning
  • Know how to speed profile clients to adopt the appropriate approach to manage difficult conversations
  • Be mindful of trigger words to avoid and calming words to diffuse tension
  • Learn power phrases to show acknowledgement and achieve an all-win result
  • Realise your own stressors and learn how to stay cool and be in control of your emotions
  • Be able to influence clients to buy-in to your message through push and pull methods

Who Should Attend

Business Owners/ Entrepreneurs
Directors & Department Heads
Front Line Staff
IT Professionals
Sales & Marketing Professionals
Team Leaders

Our Trainer

Dr. Maxine Teo

Author, Key Note Speaker, Corporate Facilitator, & Coach

PhD Psychology

Dr Maxine is a tri-lingual speaker, corporate facilitator and coach with a passion for colourfully impacting and inspiring lives over 20 years with diverse teams across Asia.

One of the most engaging speakers and trainers in Asia, she has successfully delivered training solutions and keynotes on wealth management, retirement planning, peak performance and sales excellence to audiences in 30 over cities around the world.

Coming from a decade of working in the financial services industry, she shares her experience and knowledge through training and coaching in Relationship Management topics like Advisory Sales (B2B & B2C), Business writing, Networking Skills, Negotiation Skills, Effective Communication, Client Service Excellence, Client Book Management, Cross-Cultural Awareness, Business Presentation Skills, and Time and Stress Management for better productivity.

Credentials & Certifications

PhD in Psychology
Author of 'Secret Manual Series'
Delivered training & Keynotes in over 30 cities
Over 20 years working with diverse teams across Asia

What Others Say

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