PFA aims to provide you with basic knowledge and skills to help adults who are affected by the crisis in life. The crisis which includes man-made, natural, and personal, can be overwhelming for an individual to cope.

PFA is not something that only professionals can do. Neither is it professional counselling nor an attempt to diagnose someone’s mental state.

Instead, it is about helping a distressed individual feel safe, connected to others, calm and hopeful, and having access to social, physical, and emotional support. By applying PFA skills, you will be able to support the individual through the crisis and refer them to professional help.

This workshop is for staff who encounter distressful, emotional and crisis situations that involve them, co-workers, and clients.

• Introduction to crisis and their impacts
• Introduction to stress, distress, and burnout
• Identifying emotions relating to stress, distress, and burnout
• Emotional Management for Mental Wellness
• Psychological First Aid (PFA) – core action principles
• Apply PFA’s core action principles and demonstrate the ability to provide self-care and care for others
• Understand and demonstrate active listening skills and empathic communication skills
• Case study application and role play

• Acquire knowledge on mental wellness and overall well-being
• Differentiate the terms stress, distress, and burnout
• Acquire basic skills to recognise the signs of distress and burnout
• Help you to know the most supportive things to say and do for people who are very distressed
• Learn practical suggestions about how to provide emotional support with empathetic communication skills as you practice the principles of PFA