Customer service is critical in creating an emotional engagement with clients. Loyalty develops as clients feel a sense of connection with you. It has become even more critical in the new world of remote selling when clients begin to prefer buying directly from the internet instead of meeting you in person.

When you can create a legendary client experience for your clients, that is when they will always want to collaborate with you. In this power-packed workshop, you will pick up some simple yet powerful strategies to deliver cutting-edge service to your clients to gain an edge over the competition and win them for life.

• Know how not to compete against but leverage technology to create a cutting-edge client experience.
• Learn different ways to find out the level of service desired by your customers and vendors.
• Be equipped with cutting edge ways to deliver excellent service especially when competing with others.

• Awareness and Reflection
• Alignment of Service Beliefs with Organizational Values
• Introduction of SMILE© toolkit to deliver Cutting Edge Customer Service
• Tool 1: Speed Profile
• Tool 2: Manage Angry Customers
• Tool 3: Influence
• Tool 4: Listen
• Tool 5: Engage
• Application of Learning

• Adopt a customer orientated mind-set and appreciate the importance of providing service excellence
• Demonstrate attributes of a service oriented professional and present yourself professionally
• Align service beliefs with organisational values
• Equip staff with effective service techniques and skills to provide service excellence
• Manage and handle interactions and relationships